Great company, keep listening to your customers and keep being adaptable. - Sales Manager ServiceTitan Employee Review

5.0
29 Jul 2020
Recommend
CEO approval
Business outlook

Pros

- benefits, inclusion, transparency - opportunity for career advancement - a great product. top of the line. selling the best product in its vertical. - leaders who are open to change and challenges to the norm. - a company full of high performers including the real deal contractors who ST has hired as employees and subject matter experts! - we have a real opportunity to change and transform an industry with our software but more importantly, we help transform the people within the industry. the best part of the job in my opinion. we make a difference.

Cons

- the career pathing is there but not clear, let's make it more defined and see results. - we put the metrics of closers before everything else, and sometimes our prospects. - communication on projects or roll-outs and alignment on go-to-market strategies could be tighter, for example, Comm S&R.

Explore other reviews about ServiceTitan

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

4
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