Pros
Good benefits, decent pay, free lunch pre covid. Seems to be a good company if you don’t have to speak with customers.
Cons
No training. Told me I’d get 3 months of training and I literally got 2 weeks. Then they threw me on the floor taking chats and calls with no understanding of the software. They said “oh you’ll figure it out”. 8 months later and I still had no solid understanding. I would ask for more training and get brushed off. In the beginning they told us we didn’t need to know Quickbooks. Literally 50% of our chats and calls were about quickbooks and I legit had a lead tell me “well you’re expected to know some quickbooks”. You want me to train as I work and learn from my mistakes? Sure, that’d be fine if my performance did not directly effect someone’s livelihood who uses ST to run their company, their life’s work. They kept adding more and more features without fixes or teaching the old ones. Turnover rate it enormous. Every person I was hired with quit. After covid they offered a CSA position to multiple sales people and they all quit immediately or after training due to realizing how terrible it was. This was the most unnecessarily stressful job I’ve ever had