Good on a resume but that’s it - Sales Development Representative (SDR) ServiceTitan Employee Review

1.0
29 Nov 2021
Recommend
CEO approval
Business outlook

Pros

* healthcare was the best I’ve ever had * training and onboarding were a month long process and top notch * looks good on a resume * “unlimited” PTO (also a con)

Cons

* awful, unobtainable quota. Something like only 10% of reps were hitting quota before I left. * this thus makes the OTE almost impossible to hit, meaning you’re not making the money they said you would * leads are mostly recycled and have been called 1000 times before * industry is very seasonal and most of the decision makers are never in the office or tech illiterate * product is very expensive but most of my leads were small shops * unprofessional leadership. One particular leader always joked about firing people. * attrition was insane because people realized they weren’t going to make any money here * base is low for the industry * commission is an accelerator/decelerator so missing a couple of points, or an AE changing the tech count on the opp incorrectly, can cost you hundreds * strict ICP which makes it hard to sell and makes clients go through an interrogation. SDRs do ICP which should be done by the AE. * AEs DQ opps to help their close rate be higher * certain AEs are unprofessional. I saw two people do demos in tshirts and hoodies. * almost no career advancement opportunities. Most AEs are external hires and the path to AE is difficult. You have to be an SDR for at least a year to even thinking about moving into another role and even then the managers play favorites * bro culture that includes showing clips from Wolf of Wall Street as motivation

Explore other reviews about ServiceTitan

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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