Culture - SDR - Remote - Sales Development Representative (SDR) ServiceTitan Employee Review

5.0
8 Apr 2022
Recommend
CEO approval
Business outlook

Pros

Coming from a background in sales in the dental industry, i was shocked by the positive culture and the level of care each and every manager that worked with would give to each and every one of their team members. The managers bring a level of care and kindness but also have expectations that they want everyone to meet. The company is very transparent in what is expected as well as they address the concerns of each team member. If there was a mistake, they would address it and correct as well as they are prompt in their response. Even though it is remote, they do their best to instill a culture of togetherness as well as a team mentality as if we were actually in the office. Not only do they respect each other but they respect the values and opinions of each SDR. Whether you are new or old, your opinion and values matter at this company. Not only was this company built on culture but also the value of people's opinions and beliefs.

Cons

The training is tough but rewarding. Expect to be trained and quizzed. The bar is set high but if you achieve it, the sky is the limit

Explore other reviews about ServiceTitan

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

5
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