Typical Call Centre Role - Underwriter Shannon Insurance Agency Employee Review

Great work environment Fun daily conversations with customers Ability to provide personal advice

Sometimes miserable workload Systems outdated

Surrounded by real automotive enthusiasts. Meet lots of cool people and customers. Pay is good if you are young.

Gruelling workload, and only getting worse. Burnout is very common. Parent company (Suncorp) is trying to squeeze every ounce they can out of the workers until they stop making huge profits, then they will either kill the brand or change their tact.