Average Product, overconfident CEO - Customer Success Shopalyst Employee Review

2.0
18 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Well, its a average company - office is just ok in Trivandrum and Bangalore. There used to WFH, now that's also slowly phased out.

Cons

The main problem with the company is the management - the cofounder think and act differently. Mohan and Sajeesh have conflicting views with CEO Girish...and all three try to manage sales and customer successs/ Girish thinks he's the smartest of all, and doest care about anyone else/s views. He's very arrogant and treats people badly. For instance, keeps telling employees that you're lucky I am not firing you... you're incompetent, lazy, no knowledge etc - and trust me i am not making this up ! The product 'Discovery Commerce' which prima facie looks good, companies are not really willing to pay much for it after sometime. The revenues have not increased much in last few years. The customer success team is loaded with tickets from clients - and the management thinks they dont have work at all. Sales team is small and attrition is high (and a lot of people have quite without a job in hand - imagine the pressure) TOO MUCH MICROMANAGEMENT is there on sales, morning 8am onwards reporting starts - what are you doing, who are you speaking with, do this do that !! No food facilities (except few juices, coffee, and chips).

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Shopalyst Response
2y
Thank-you for taking out time and writing a review about us. We take employee concerns seriously, and we appreciate the opportunity to address them. We're sorry to hear about your experience, and we understand the importance of fostering a positive work environment for all our team members. We would like to assure you that your feedback has been shared with our management team, and we are actively investigating the issues you've raised. We value open communication and would welcome the opportunity to discuss your concerns further. Please feel free to reach out at HR.Manager@shopalyst.com to schedule a confidential conversation. At Shopalyst, we are committed to creating a supportive and inclusive workplace culture where every employee feels valued and respected. Your feedback helps us identify areas for improvement, and we are dedicated to addressing any issues to ensure a positive experience for all our employees. Thank you again for bringing your concerns to our attention. We look forward to working together to address them and to continue striving for excellence in everything we do. Sincerely, Team Shopalyst

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