Overworked, harassed, - Customer Success Manager Shopblocks Employee Review

1.0
9 Oct 2021
Recommend
CEO approval
Business outlook

Pros

Great platform/product which has endless potential with Kevin’s development expertise however hindered by Stewarts (director) long list of flaws both as a director and a human.

Cons

- *Stewart* Worked here for 2 years and saw an unusual/ alarmingly high staff turnover. The members of staff who were sacked were scurried into the furthest room in the building, belongings collected and shown out of a side door quietly. The man behind the decisions, Stewart. His aggressive, impulsive and quite simply disgusting behaviour as a director caused mayhem in the office with people worried about their jobs, pay and workload. Pay… it’s great the company hire lots of young people and it created a really good working environment 1/10 of the time when management wasn’t checking every breath you took. Pay reviews and general pay itself is a topic you cannot discuss with management and I believe this is one of the key decisions behind the young team as they will laugh in your face no matter what you have to support your ‘ridiculous requests’ (again this comes down to Stew). Having now left the company it’s become even more apparent that the support or lack of caused me a lot of stress which was supposedly part of the job. I would avoid this company at all costs, they take advantage of young people, offer no support if anything the opposite, progression is non existent and the management will destroy the business from the inside out.

Explore other reviews about Shopblocks

1.0
13 Jun 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Excluding the management, the majority of the team are genuinely lovely - so lovely I hope they soon escape and realise they’re worth much more than this place. The benefits are great but very much a disguise to cover the awful business behind it. Biggest pro was them letting me go through redundancy, it was like a weight had been lifted off my shoulders and I’m now thriving in a 5 star company.

Cons

The toxic leadership team have no idea how to run a business or how to be a leader. I never received an employment contract. They don’t know how to manage people or even be legally compliant (I could easily take them to a tribunal and win if I had the time- but I’d much rather forget this place exists after leaving this review). The way they handle redundancy and any HR detail is entirely wrong, or doesn’t exist. As an FYI I was hired I January, created an entire system and the second it was complete I was made redundant with immediate effect in April, with no real explanation or awareness of their redundancy process (there was none) now in the last month I’ve seen them hire 4 new starters. Huge red flag. Very unstable business with egotistical leaders who haven’t a clue what they’re doing.

3
5.0
2 May 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Shopblocks has a great culture alongside a large annual leave allowance. It’s an exciting place to work and no day is ever the same! Innovation and growth is part of the day to day and everyone’s ideas are welcomed.

Cons

One of the benefits is free breakfast which occasionally is running low when it gets to Friday…

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