30 May 2024
Silverbean Response
2yThank you for your feedback. We are glad to hear that the delivery teams were great to work with and you enjoyed the flexible working policy for the most part.
We understand you're disappointed with some aspects of your experience at Silverbean. We take all feedback seriously and appreciate you bringing these concerns to our attention.
We would like to take the opportunity to address your concerns:
- We strive for transparency with our salary bands, we benchmark annually against salaries within the local area we work in. Our Salary bands can be reviewed anytime on our careers page on our website. In our last 6 monthly salary increase cycle, salaries were given to all levels within the business with a 10% increase given to the bottom of our Exec band.
- There is a Leader board for bar raiser points with only the top 20 people included each month, not all employees are added to this board. The bar raiser points are to enable the business to give a bonus to employees who are doing more than what is expected of them in their role with the top person receiving £1250 and the 5th person receiving £250.
- In the last 12 months we have had a promotion rate of 18% of our workforce from all levels of the business. (The national average of promotions in businesses is 6%). 65% of these promotions were Execs moving into Manager positions, or Managers moving into Senior roles. We have had 1 promotion in our Senior Management team and two people who were promoted into the Senior Management team.
- We would never rate someone as under performing based on a metric that was out of their control.
-Last month we had a sickness absence rate of 1.26%. This is well below the current UK national average of 5.8% of days lost per month.
-In our last employee survey we had a 60% response rate (65% is classed as a good rate) so we absolutely want more people to respond to the survey so we can take any needed actions against employee feedback. The quarter previously we had a response rate of 65% and an employee net promoter score of +39% (+40% is classed as exceptional) with very little feedback on how the business could improve and the majority of developmental feedback was directed at a divisional level so there wasn’t much to talk about in the All Hands at a business level. This quarters Have Your Say business feedback, results and actions will be presented in the All Hands this month.
- I can genuinely say that the people team really care about the people in the business and work really hard in striving to create a great place for people to work. A people team in any business has to balance both the interests of the employee with the interests of the business if employees feel valued, supported and engaged then employees are more productive, creative and likely to stay with the business which directly translates to better business outcomes. If as a people team working with the business we don’t get this right we’re not going to drive the right outcomes for the business so both of these things come hand in hand.
- The employee Have Your Say survey and our employee forum (Kaizen) feedback is reviewed quarterly by the SMT and actions to improve employee feedback are taken. It’s important that we get this feedback quarterly, we know we don’t always get it right and that’s where we need people at all levels in the business to step in and tell us where we’re not getting it right and how we can improve.
- You mention multiple complaints against Senior Management we have had your complaint and have taken the appropriate action in regards to the issues you raised.
- Our Senior Management team in the Silverbean delivery team are not devoid of experience in this field. The delivery team Associate Directors have a combined experience of over 50 years experience in the Affiliate channel.
We’re really sorry that your experience at Silverbean wasn’t entirely positive. We wish you all the best in the future and hope that you go on to do amazing things in your future career!
The People Team