Lack of Transparency and Inconsistent Performance Management - Customer Service Representative Simpro Employee Review

1.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

Team members were approachable and supportive. Work environment was generally collaborative. Gained experience working within structured processes and handling customer interactions.

Cons

Cons: Inconsistent communication around performance expectations and job security. Feedback was sometimes vague and not clearly tied to measurable outcomes, making it difficult to understand where improvement was needed. Limited opportunity to demonstrate growth after receiving feedback. Concerns were addressed, acknowledged, and followed by immediate action rather than a structured improvement process. Lack of transparency in decision-making created confusion and reduced trust in leadership. Employees may not always have clear visibility into where they stand.

Explore other reviews about Simpro

5.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Good job I like team

Cons

Most support team in UK

avatar
Simpro Response
3d
Thank you for your feedback. We're glad to hear that you're enjoying your role and that you have a positive experience working with your team. We value the contribution of every team member and are committed to fostering a supportive and collaborative environment where people can do their best work. We appreciate you being part of Simpro.
1.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Non upon my voluntary departure.

Cons

The new CEO? A MAGA Miami man installed by K1 like a hood ornament on a car with no engine. EDM blaring through the office. Twenty minutes late to his own all-hands. Executives who can't be bothered to show up to meetings they scheduled. This is leadership now. This is the vision. And God help you if you're a woman. Welcome back to the 90s, sweetheart. The good ol' boys club is fully operational. If you enjoy being sexually harassed on Google calls, you've found your people. If you enjoy being excluded from meetings that are literally about your job, and then talked over when you somehow make it in, congratulations, you're thriving. The Kaseya crew brought their whole culture with them and planted it like a flag. Meanwhile, customers - real people, good people who trusted this software to run their livelihoods - were getting locked into three-year contracts and told to be grateful. Price hikes? Absolutely. Bug fixes? We'll get back to you. The UI looks like it was designed in 2009 by someone who deeply resents the user. But you can't say any of that. Constructive criticism is treated like treason. So what do you do? You smile. You hit your impossible targets or you get managed out. You watch good people disappear overnight -- no party, no card, just gone, desk cleared, Slack deactivated. Then leadership sends a company-wide email about "exciting new chapters." I came here to build something. Instead I watched them burn it down and charge the customers for the smoke.

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