Pros
Smalls is a workplace with a vibrant and inclusive culture. The customer service department is included in company wide conversations and updates and are treated like equal components of the company, not an isolated island of hourly workers. Smalls boasts that it is a people first company, and that is very much reflected. It’s a very unique place to work in how community based the culture feels- especially when compared to how brutal start ups can feel in terms of burn out. Smalls is a diverse company, and is particularly trans and neurodivergent friendly, especially the CS Team. The work feels rewarding in that you are valued beyond what you can produce on paper.
Cons
As a young company and a start up, there is much to still be developed. Processes are changing and updating frequently, and the training is hands on. The work environment is fast paced, but still is very protective of a work-life balance. If you have a hard time not checking work emails/notifications when it’s your time off, you may have a difficult time adjusting. If frequent change makes you uncomfortable, you may also have a difficult time in such a role.