Remote work with great co-workers, but poor management - Call Center Agent SmartFinancial Employee Review

As a manager at Smart Financial, I’ve had a genuinely positive experience working here and appreciate the overall balance the organization provides. Compensation is fair and competitive for the industry, and while there’s always room for growth in any role, I feel appropriately rewarded for the work and responsibility that comes with leadership. One of the standout strengths of the company is the schedule structure, it supports both productivity and work-life balance, which is not always easy to find in this field. The leadership team is another major plus. Management is approachable, supportive, and open to feedback, which creates an environment where managers and team members alike feel heard and valued. There’s a clear emphasis on collaboration rather than micromanagement, which makes a big difference in day-to-day operations. The overall work environment is friendly, positive, and team-oriented. There’s a strong sense of camaraderie across departments, and that culture helps keep morale high even during busy periods. Overall, it’s a solid place to work with a supportive culture, reliable structure, and leadership that genuinely tries to invest in its people.

None to report currently, good job

They don’t micromanage you Remote positions That’s about it

• Minimal transparency, especially from management, if there’s traffic issues good chance they won’t tell you what is causing it • Extremely difficult metrics in order to make commission, that they change often to avoid paying out commission, and if it’s a holiday week, just know you most likely aren’t making commission that week, and if you go on vacation best believe whoever is covering you doesn’t care about your book • Huge lack of culture, even with a culture committee, they keep every department very private from one another and you are not allowed to communicate with other departments, making it hard to solve client issues • You’re better off finding somewhere else that respects its employees and doesn’t blindside them after 4 years by terminating them with minimal reason why and going back on performance from years prior to justify it. Even after hitting $1 million dollars in revenue, they do not value people here.