The past few positive reviews are definitely made up by management. - Anonymous employee SmartFocus Employee Review

1.0
16 Aug 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

None, really. Except being a bit lenient on days off and working from home... Also, the benefits are not bad. 401k and health. Previously, their bonuses/commissions were good but recently this has changed and they took forever to tell employees about the new plans.

Cons

Management is terrible. Company is way too focused on sales. Clients are unhappy due to the lack of help from support and account managers are only focused on renewing clients - not keeping them happy. Barely any real training for employees. The product is terrible and has many flaws that no one wants to fix because they only want to focus on new features.

Explore other reviews about SmartFocus

5.0
14 Sept 2015
Recommend
CEO approval
Business outlook

Pros

Blend of new technology that helps solve problems between the customer and ecommerce site

Cons

Headquarters is based in the UK and also offices in France and Barcelona. This can cause delays in some operations.

3.0
10 Dec 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Can do attitude. This is a great company if it did not have the items in CONS. You have the ability to learn and move with the flow. There are tons of opportunities to learn and really make a difference.

Cons

To focused on sales. If you hate selling anything, this is not the place for you. All Management cares about is hitting the goals. Which is not a bad thing, but you have to have a solid product. Most clients are fooled by the Salesman (No brainer here) and Client Services will take the heat. This isnt a problem because you just bring the Sales guy back in the picture. Management is ambitious. But over the top ambitious. They'll shoot themselves in the foot if they have not done so already. - Work/live balance tips on the Work side heavily - Compensation is okay. Build experience and jump to a competitor. - Career Opportunities are available if you can sell. Test yourself, find a product you know is dysfunctional, and see how many people you can sell it to. The first 3 don't count. - CEO is on cloud 9. - Country Vice Presidents: Suck.

4
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