It Never Gets Any Better - Quality Assurance Consultant Smartgroup Employee Review

- Poor management who hire external managers/leaders that have no idea about the products and no initiative on learning - Poor exec management mostly focus on bottom line than the actual customers or staff engagement - Poor systems, bad website and app (8 years out of date) which causes a lot of customer complaints and frustrations. - Constant engagement surveys with a lot of talk and absolutely no action which causes the same issues to be raised year after year - Toxic work environment that rewards hard work or going "Above & Beyond" with more work and more expectations and no actual rewards - Management seem to foster bad management rather than performance manage - Whether you have been there for 10mins or 10 years you don't matter. After 10 and a half years I left the company, no card, no farewell, no anything. You will never matter at this company either work there to pay your bills and never exert yourself or just leave. This isn't a place to build a future, career or life. It's a stepping stone to find better. No matter who you are YOU DESERVE BETTER!