Avoid this team - Customer Success Manager Smartling Employee Review

2.0
11 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Enterprise customer experience and best in the business for localization.

Cons

- pay - leadership - hours Lack of care from team leadership.

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Smartling Response
1y
Thanks for your feedback. We haven't had a CSM in New York for quite some time, so if it's truly meant for us - feel free to reach out to HR directly if you're willing to share more details. -HR team

Explore other reviews about Smartling

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

I am extremely impressed with Smartling's leadership, staff, product, and the culture that's in place. What a joy to work here!! Smartling is growing so rapidly and is the clear leader in the Translation Management System technology and LLM/AI powered translation space.

Cons

Can't think of any cons right now.

5.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

Amazing product market fit considering how AI is changing the localization world. AI is mandate for every employee at the company and leadership has given us the tools to adopt it an astronomical pace. This is not something that is micro managed and employees have full autonomy to build and present to their colleagues. Selling at Smartling means working with the biggest companies in the world. In most cases it isn't transactional but once a company sees the value Smartling brings to the table it's hard for them to choose a competitor.

Cons

Very few but managing so many projects with AI at once takes a lot of focus. I wouldn't have it any other way.

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