A Sinking Ship - Anonymous employee Smartsheet Employee Review

1.0
25 Aug 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

At this point, not much is left... I suppose my coworkers are good but even that is changing.

Cons

Where to start.... The engineering org has had an entire leadership swap to toxic, overbearing, undereducated (about the pitfalls of the current system), uninformed Amazon wannabe cronys. I've worked here for years and the culture has entirely washed away over time. Management has been overheard saying they don't care about Glassdoor reviews, well shoot, here's another bad one for the pile then. Management refuses to be accountable for their language and actions. It feels as though they don't care about any of the people, old or new, at the company at this point. They simply care about money. I get it, but it's so sincerely sad to know what used to exist here. The details: -Hiring from within simply doesn't happen. -Compensation is low compared to the industry, and while previously this came with the understand of a good work/life balance, that is no longer the case. -Work life balance depends on if management has lit a fire under your team/pillars butt, if you're on call supporting archaic systems with slightly less archaic alarms, and what the current marching orders are. -Management is a joke and doesn't manage, they schmooze with the colleagues and other higher ups to look good and push work down onto their employees. -The company is severely lacking in DEI and it has only gotten worse as they've focused on improving it from where I sit. -I once regarded Mark Mader as a good CEO, but I fear he truly has changed. The fact is he knowingly and willingly allowed all of the above to happen speaks volumes. If you're considering working here, the ship is sinking, don't do it. If you're reading this as a current employee I encourage you to speak up and post your own review, good or bad.

avatar
Smartsheet Response
5y
It is disappointing to me that you feel this way about your experience. Change and the desire to continuously improve is fundamental to any organization that wishes to grow, serve, and have meaningful impact in a sustainable way. This can feel unbelievably difficult at times. As we've grown from a team of 6 to 1800, the culture, processes, and what's required to serve our customers at scale has had to expand and adapt. Are we perfect in everything we try? Nope. But the process of pushing ourselves to try new things in pursuit of our goals is a requirement. And we do so with our values in mind. Toxic environments are void of respect, duty, and an awareness of others. Many members of the team have shown awesome grit and commitment, and I am so grateful to the team for this. Regarding your comment on DEI, we do have room to improve, and have made several commitments internally and publicly that we're addressing. As of this week, we're in the final stages of hiring a leader to oversee our DEI efforts. Hopefully you are able to elevate from the tough spot you are in. If I can help, let me know. If you have specific feedback on what can be done differently/better, let me know that too. - Mark Mader, CEO of Smartsheet

Explore other reviews about Smartsheet

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great collaborative environment and competitive

Cons

Easily overwhelmed with phone calls, chats, and emails.

1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

Cons

Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

1
avatar
Smartsheet Response
1w
Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
See reviews by: Helpful|Rating|Date|All