TOXIC: Layoffs, Horrible C-Suite, irresponsible board, angry customers, broken culture - Anonymous employee Smartsheet Employee Review

Thank you for taking the time to share your experience. It is the feedback raised here and in similar channels that helps our leadership team learn and do better moving forward. I’d like to address a few of your key concerns and encourage you to reach out to your People Business Partner to further discuss the challenges you’ve outlined. I acknowledge that we have learned and grown a lot in the weeks and since the appointment and resignation of our latest board member. I’m grateful that Smartsheet is a place where employees deeply care about our culture and feel comfortable expressing their opinions. As we do for all board appointments, a robust recruitment and vetting process for the skills and experience we needed to add to our board was conducted. In listening to employees like you, it’s clear we need to improve this process and incorporate more diverse perspectives across the organization. Just one step here will be my involvement moving forward in our board candidate reviews. We are actively addressing the gaps that have come to light, keeping you updated along the way. We are simultaneously operating in an economy that requires us to adapt across the company to ensure we continue to fulfill our mission to empower everyone to drive meaningful change. As part of this strategy, we are managing performance more rigorously and evaluating hiring pace in select departments. We believe these actions are key to make sure valuable time is being spent on the development of our teams and employees who are meeting and exceeding expectations. We appreciate our employees' patience as we work through this chapter at Smartsheet. We know we don’t always get it right, and I hope the actions we're taking can play a part in how you continue to evaluate your experience at Smartsheet. Again, I hope your People Business Partner hears from you soon and I’m grateful for your feedback. – Megan Hansen, Chief People & Culture Officer