Has changed massively for the negative the last 18 months - Software Engineer Smartsheet Employee Review

1.0
6 Aug 2024
Recommend
CEO approval
Business outlook

Pros

I previously wrote the review "Decent company, some growing pains" in Oct 22. Nearly all those positives have vanished.

Cons

Used to be a pretty decent company, as little as 18 months ago. product / engineering management (note me not saying leadership) have turned into complete [profanity filter]'s There is 0% space for anything that the team suggests. All our work the past 12 months has been dictated by senior leadership directly. Do this, then this, then this. and do it this way, in this order, or else. We're saddled with mountains of BS from the US then given no chance to fix it, but we know it's not their fault, because the same is happening to those teams. People and entire teams we work with constantly disappear with no notice. Job security is week-to-week here, at best. Constant silent layoffs that aren't spoken about, constant forcing us to launch incomplete and broken features, and all the short term thinking and cost cutting stinks to high heaven of a private equity acquisition. The entire company has gone down the toilet over the last 18 months and no-one trusts a single word leadership says any more. Most of us are waiting for either a severance package or for the market to get better so we can find other jobs. My reason for posting another review is for people looking at job listings: DON'T APPLY HERE. I know the market is really bad, but you'll just work extremely long hours on maintaining broken rubbish you aren't allowed to fix properly and then probably get fired for someone even cheaper when we get bought out anyway.

Explore other reviews about Smartsheet

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Time schedule was very good for work

Cons

Employees were okay i like them

avatar
Smartsheet Response
23h
Thank you for your kind review! We are so sad to see you go, but happy that you had a great experience working here and we wish you the absolute best in your next chapter.
1.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

Cons

Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

1
avatar
Smartsheet Response
19h
Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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