Micro-Managing at it's Finest - Territory Business Manager SmileMD Employee Review

1.0
16 Nov 2020
Recommend
CEO approval
Business outlook

Pros

They help children in need

Cons

Micro-managers from the top down. The home office in Columbus is it's own little bubble. Most of the support people that work for the company are extremely negative. The CEO seems to have gotten the job because he grew up with the founders, he does not appear as though he knows how to lead a 25 person organization. They will lie to you to get you to work where, then basically tell you to deal with it once employed.

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SmileMD Response
5y
We appreciate the feedback and strive to do our best for our patients, customers, and employees. We are always working to improve, but unfortunately, not every employee is a good fit with our culture and mission to deliver equal access to healthcare. We wish you the best of luck in the future.

Explore other reviews about SmileMD

5.0
15 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Great company culture in my opinion

Cons

If was a great experience

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SmileMD Response
1y
Thank you for taking the time to write a review about working here at SmileMD! It is great to hear your experience was so positive. We are so proud of the team and supportive work environment we have here. We are grateful to have had you as part of the SmileMD family and wish you the best in your future endeavors.
2.0
19 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Work with a small great team. Very independent work. Work is easy when everything goes well. Stressful when kid crumps.

Cons

Executive team lacking in support. Unable to speak out in meetings in fear of retribution. The dental offices are called “our partners” but very little partnering occurs. No structured pay increases. No pay scale based on experience. So if you have a lot of experience, I would pass on this company if you want to feel valued for your knowledge.

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SmileMD Response
4mo
Thank you for sharing your feedback. It’s great to hear that you valued the small team environment and the independence in your role. We take your concerns seriously, especially regarding support from the executive team and the need for better communication. Your observations about technology challenges are noted, and we are committed to making improvements in these areas. We understand that a stable and efficient system is crucial for our team’s success. We take your feedback on seriously. We want to ensure that all employees feel valued for their experience and contributions. Your advice about listening to employee feedback is essential, and we will strive to foster a more open dialogue in the future. Thank you again for your input; it helps us grow and improve as an organization.
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