Work hard, play hard, use your strengths - Anonymous employee SoFi Employee Review

5.0
3 Dec 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

SoFi moves at a very fast pace, which is a benefit in that the company is constantly trying new things and making more and more available to its borrowers. The company values its employees who are willing to work hard by also allowing them to play hard and to find their niche in the organization. By playing hard, can you say carousel rides, free lunch, Nerf dart gun wars, and the occasional outing. Working hard means delivering what you said you could deliver on time, and with a high quality. Finding one's niche means that the company is good at allowing the employee to try new technologies and find the spot that is the best fit. Our borrowers benefit from all of this due to high employee satisfaction, motivation and dedication to making sure we have the best products available and are providing the best service possible.

Cons

Fast paced means sometimes feeling overwhelmed at all you need to learn to keep up with the company's needs and desires. It means pushing the edge on your comfort zone, and taking ownership of things you might not feel completely confident in doing. It also sometimes means pager duty - kicking you out of bed at 2:00a.m. In addition, those of us who lean towards perfection sometimes have to back off a little bit to settle for "good enough for this release", and strive to make the next one even better.

Explore other reviews about SoFi

5.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing culture, They love and treat there employees amazingly. realistic expectations for goals. Want and actually push employees to move up and gain more experiences

Cons

Depending on your manager you’ll love or hate your job due to how they treat you as an individual.

2.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

Cons

You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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