Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      SoFi

      Engaged employer

      SoFi reviews

      Absence of management - Senior Software Engineer SoFi Employee Review

      1.0
      9 Sept 2022
      Senior software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Get to work with cutting edge technology

      Cons

      Complete lack of organization or accountability from management. Rarely interact with management, and when you do, they are oblivious and unaccountable. It's pulling teeth to get documentation out of management, and when you do it's so rough and ready that it's not useful. Put shortly, I'm unsure what value management provides at SoFi. At my level, I do not see any output. "Feedback" is touted here, but when given upwards is met with deflection and gas-lighting. "Why haven't you been saying something?" is a common response to feedback, while you are actively saying that very something. "Ownership" is often touted at SoFi as well, but rarely do you find management stepping up and owning they own role. Engineers are left to do project management, often left to define requirements, and then pay the price for the disfunction. All of these cons are discouraged by SoFi's company values, but the company values seem to resonate with very few in management. They'd rather appear as if everything is fine and hear no evil than "Be Gritty and Accountable" (value 7) or "Do the right thing" (value 6).

      avatar
      SoFi Response
      3y
      Hi there, and thank you for the 5+ years you have dedicated to working at SoFi. Your commitment to living our values is evident, and as you know, they are a foundational aspect of our culture - how we think about hiring people, how we evaluate our own performance, and of course how we work together to achieve our mission. We know that having world-class leaders is a critical part of building a 'best in class culture' which is our ambition, so we're very disappointed to hear you do not feel management is living our values, taking ownership, or allowing space for feedback. You may know that manager excellence is the top focus area for our Learning & Development team, and they continue to roll out trainings, resources, and support so managers can learn how to lead the SoFi way, with our values as our north star. If you're open to it, we'd love to continue this conversation so we can further understand how we can improve the experience for you. You can reach out to us at glassdoor@sofi.org. You can also connect with your PBP. Thanks for the candid feedback, and for being on this journey with us.

      Explore other reviews about SoFi

      5.0
      14 Jun 2026
      Concessions worker
      Recommend
      CEO approval
      Business outlook

      Pros

      You pick your own schedule

      Cons

      Lots of events during week days

      2.0
      6 Jun 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

      See reviews by: Helpful|Rating|Date|All
      Related searches: SoFi jobs | SoFi salaries | SoFi benefits | SoFi interviews | SoFi conversations
      SoFi reviewsSoFi Senior Software Engineer reviewsSoFi review