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      SoFi

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      SoFi reviews

      If you value your career go somewhere else - Anonymous employee SoFi Employee Review

      1.0
      16 Jan 2024
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The people Benefits Compensation Free snacks Hybrid schedules

      Cons

      Management- You will either thrive or fail depending on if your manager likes you or not. Alot of management is fake and pretend to be on your side but will throw you under the bus at any moment. Growth- they promise growth and all these opportunities but it's just a smoke screen to make it seem like you have an opportunity so you stay. Management Fake values- At the end of they day they are a corporate bank. You will always be just another number to them no matter how much they throw around and showcase their values. Prime example is the recent layoffs that happened. No warning and no real empathy given. The leader on the zoom was reading a script and they cut off access within minutes without any management reach out. Training -Complete mess and have trainers who have not even done the actual job they are training on. So if you like being thrown it to fully do your job with a fraction of the knowledge needed to do it. This would be for you. This company used to care but unfortunately you are just a number. The other reviews about management are spot on.

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      SoFi Response
      2y
      Thank you for the years you dedicated to working at SoFi, and for your thoughtful feedback. We are disappointed that working at SoFi didn't meet your expectations. As you may remember, we have really ambitious goals as a company, one of which is to build a 'worlds' best culture' and we believe that starts with having excellent managers. We have a new formed Talent Development team who's #1 focus this year is on manager enablement so we can continue to develop great leaders. They are creating a thoughtful and comprehensive curriculum to meet managers where they are at so they can lead thriving teams. We're sorry to hear you feel our values are not genuine, we have been very intentional about weaving our values into everything we do - from our onboarding programs, to our value of the month programming, to our performance process, and our recognition tool. We wish you the best in your next endeavor. Thank you again for the time you spent at SoFi, take care.

      Explore other reviews about SoFi

      5.0
      14 Jun 2026
      Concessions worker
      Recommend
      CEO approval
      Business outlook

      Pros

      You pick your own schedule

      Cons

      Lots of events during week days

      2.0
      6 Jun 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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