The worst administration to work for - Customer Service Representative (CSR) Social Security Administration Employee Review

Great people to work with.

Few documentation of workflow. Institutional knowlege is diminishing due to the massive cut in staff.

The Program Expert (PE - direct supervisor) and my Branch Chief (Manager) were amazing. Those two individuals bent over backwards to try to get me the RAs I needed, and were honestly the only reason I stayed as long as I did. They were super nice and supportive, but it ended up being a bad fit for me. My Branch Chief did also allow me OT as Comp Time, up to 11 hours per day, to complete my workload, which I took full advantage of.

I have a disability that causes me to work much slower - about twice as long to complete my workload - as other employees. I took my appeal for reasonable accommodations to the National Reasonable Accommodations Coordinator (NRAC) at the time. I submitted updated medical information towards my appeal. I got a letter from the NRAC that due to the updated medical information, I was "no longer qualified" for my position. Since they only have to give RAs to "qualified" employees, I was fired the same day I received that letter.