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Social Security Administration

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Trainwreck - Customer Service Representative Social Security Administration Employee Review

1.0
19 Nov 2018
Recommend
CEO approval
Business outlook

Pros

The salary and benefits were fantastic.

Cons

The training was weak and the workload was disorganized. Coworkers were negative, stressed to the point it affected their health, and not helpful to new employees. Employees who worked for SSA for a number of years were still unable to answer basic questions and many had questionable moral codes. The policies were confusing.

Explore other reviews about Social Security Administration

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

flexibility, teleworking, pay, and holidays off cool work environment.

Cons

Everything's on a quota, heavy workload, dealing with irritated claimants—it's not really a legal job.

1
4.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Being trained on all the different case types processed by the position. The organization offers flex time.

Cons

It is a difficult job to learn all aspects of case processing promptly.

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