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      Social Security Administration

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      Social Security Administration reviews

      Stressful - Customer Service Representative (CSR) Social Security Administration Employee Review

      3.0
      17 Jun 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      The best part about the job is guaranteed pay raises. No room for advancement to new positions after you hit the top pay.

      Cons

      Back to back calls, 3 seconds apart. Management micromanages. No clear path on how to assist the caller.

      Explore other reviews about Social Security Administration

      5.0
      11 Jun 2026
      Legal assistant
      Recommend
      CEO approval
      Business outlook

      Pros

      flexibility, teleworking, pay, and holidays off cool work environment.

      Cons

      Everything's on a quota, heavy workload, dealing with irritated claimants—it's not really a legal job.

      1
      4.0
      3 Jul 2026
      Benefit authorizer
      Recommend
      CEO approval
      Business outlook

      Pros

      Being trained on all the different case types processed by the position. The organization offers flex time.

      Cons

      It is a difficult job to learn all aspects of case processing promptly.

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