Customer Support Representative - Customer Support Representative Softchoice Employee Review

2.0
23 Jun 2017
Recommend
CEO approval
Business outlook

Pros

Month-long training program in Toronto gives a great starting point and good training for TSRs, bit unapplicable to other positions, but still cool they invest that much time/resources into hopefully sending prepared new employees into role

Cons

very disorganized, culture a bit out of control with managers causing most of the issue in office

Explore other reviews about Softchoice

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture and great place to work.

Cons

None that I can think of.

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Softchoice Response
3w
Thanks for your review and for recognizing our excellent culture! We're thrilled you've had a positive experience on our team.
3.0
9 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Challenging and interesting work. The potential is there.

Cons

Management does not listen and executives are fed bad information to action on. Director and VP level folks control the narrative and make bad decision after bad decision

1
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Softchoice Response
11h
Thank you for taking the time to share your feedback. We understand how important clear decision-making, alignment and communication are, and we’re sorry to hear this has been your experience. We appreciate your openness. Input from team members at all levels is essential to how we improve and grow, and we encourage you to connect with your leader or HRBP to further discuss your concerns.
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