Pros
Opportunity to work from home. Reasonably fair wages.
Cons
More focus on metrics to increase profitability opposed to providing the service for best out comes for the patient. Huge, unrealistic caseloads. Salaried position but frequent overtime to meet metrics and deadlines. They do not compensate for all out-of-pocket expenses incurred with performing your job. Leadership changes are made based on how well or poorly (preferred) the individual treats the staff. HR is not up-to-date on labor laws requiring individuals to be persistent with obtaining what is due to them. Management is not responsive or accurate in their assessments of employees based on preconceived opinions. There is a culture of disrespect. No opportunity for growth. Revolving door.