Used to be great, but declining rapidly. - Patient Health Advocate Somatus Employee Review

2.0
18 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Working from home, coworkers are amazing, helping patients.

Cons

I don't know where it all went wrong, but Somatus went from embracing and living by their "core values" to throwing them in the dumpster. The only core value they embrace is profit. PHA's are slowly but surely being turned into telemarketers, being held to metrics for a job that isn't even theirs. RNCM's are held to crazy assessment metrics, which causes them to give the extra tasks they don't have time for to the PHA's. PHA's are drowning in tasks without any help, and it seems everytime they're asked for a suggestion on how to make things better, the company does the exact opposite. This used to be a place where you really felt like you could make a difference in a person's life. There have also been at least 3 major layoffs recently, all given with little to no notice. There is also zero growth opportunity for PHA's, pay increases so minimum you don't even notice them in your paycheck (despite being constantly asked to do more and more), and bonuses that used to come are a thing of the past. If you enjoy feeling like a number, cold calling people so excessively that they've threatened to come after Somatus for harrassment, and being held accountable for a job that isn't yours (when there is an entire department that is supposed to be dedicated to it), along with the uncertainty of if you're going to be in the next round of layoffs, then this is the place for you.

Explore other reviews about Somatus

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Amazing team, makes you feel like you’re family. Pay is decent. All equipment provided. Flexibility Being able to interact with many people. Benefits are good and not expensive.

Cons

Constant changes are made sometimes feels like there’s not much thought to it.

1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Literally just the mileage checks.

Cons

Constant layoffs, 3 since I’ve been here for 2 years. Mangement doesn’t care about you or your home life. They want metrics and numbers. You harass people all day even when they’ve declined to verify hipaa and services. They have a whole department for these calls yet leave it to the PHAs on top of their daily work. Even when members say no, they make you harass them again in a few months so they can decline again, leading to getting cussed out and abused by these members. They have no communication with procedure changes and policies. They change every week. You find out until you’re audited. They assign you new regions or other people regions without notice. You go from a manageable panel to a ridiculous amount of patients and they still want you to travel 5/10x a week.

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