- Leadership was disorganized and clueless about how to support therapists.
- Scheduling was chaotic, and communication from management was unreliable.
- System updates constantly made work more difficult instead of improving it.
- The workload kept piling up every month, yet pay and resources stayed the same.
- Therapists were left to handle impossible caseloads with no real support or guidance.
- Burnout spread through the team like wildfire while management turned a blind eye.