Awful, just awful - Technical Support Sophos Employee Review

1.0
7 Oct 2013
Recommend
CEO approval
Business outlook

Pros

Good facilities for bicycles

Cons

In the almost-decade that I worked at Sophos, I saw a well-run, interesting, intelligent department become stupider, slower, and more generic. Wave after wave of redundancies will do that. So will promoting non-technical managers from outside the company, who haven't a clue about the ethos, software or the people supporting it. Managers who squeeze you until the pips squeak, if it makes their KPI statistics look good. Which it will, because the fix is in! Standardisation. Favouritism. Training given at the last-minute or (usually) not at all. Endless measurement and monitoring. What... pay not keeping pace with inflation? Not motivated? Try a new mission statement - it'll take your mind off the dog-eats-dog environment, lack of prospects, and soulless, abstract view of what you do as generating KPIs rather than any sense of achievement or quality. Sophos will destroy your sanity and your soul.

Explore other reviews about Sophos

5.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership and growth potential. Kept up to date with threat detection and mitigation.

Cons

Lots of restructuring consistently throughout my time there.

2.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

- Strong pay compared ot the rest of the industry - Flexible hybrid setup - Unlimited PTO you can actually use

Cons

- History and culture of layoffs, reorganization, firings, and quiet exits from the company. - Late to implement AI into its workflows and approach to the market - Heavy acquisitions when other parts of the business are being completely cut - Cold approach from leadership. - Poor company performance compared to expectations leads to budget cuts, layoffs, and belt-tightening. - Little opportunity for training or growth that costs money.

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