Pros
IP Relay is a good opportunity for kids in their late years in high school and early years of college. It's not stressful, they are a 24/7 operation and there are a few opportunities to grow.
Cons
The pay is horrible. Lots of really sketchy people working in IP Relay. Since it is open 24/7 and every day of the year, you often have to put in advanced notice for holidays, including Christmas. I think people were putting in time off in October to have Christmas off. Management favors certain employees - some people get fired for being tardy a few times when other people just don't show up or call in are allowed to keep their jobs. Inconsistency with management. They aren't sympathetic to employees undergoing tragedies. Numbers based. Quality is the last thing on their mind.