supportive training environment but PTO/Benefits could improve - Orthodontic Treatment Coordinator Southern Orthodontic Partners Employee Review

-Truly people-first company that values team members -Flexible work culture, including the ability to choose your WFH day -Leadership is approachable and genuinely cares about the team -Office stocked with snacks and drinks -Modern tools and updated technology

As with any growing company, some processes are still evolving but leadership is aware and feedback is always welcomed.

Approachable leadership, benefit packages available , and overall job stability.

Leadership lacks a strong understanding of orthodontics, and it shows in the decisions being made. The company is heavily driven by production metrics and case starts, often at the expense of patient experience. There is a clear pressure to “sell” treatment, which can make interactions feel uncomfortable and not always in the patient’s best interest. Bonus structures are difficult to reach and, even when achieved, are not particularly meaningful. Expectations are high, but support and recognition don’t always match. There is also an excessive amount of meetings that disrupt workflow and take time away from patient care. Communication could be more efficient and respectful of the team’s time. Overall, the environment feels very numbers-focused, with less emphasis on quality of care and team morale than you would expect in a healthcare setting. Morale doesn’t mean that we need a cheerleader, although it is nice to be recognized positively vs being reprimanded about not meeting goals but when I say morale, most employees just want better compensation for the whole team because no one on the team can do what we do alone. It’s always a team effort and we are all just working to pay the bills and support our families.