Pros
Pays for tools and clothes and boots. You get a company truck you can take home. Given free internet and tv and landline phone if you live where Sparklight services.
Cons
Pay is poor. Company pretends to care about employees. On call 24/7. Usually, you alternate with another tech but unfortunately my other techs were either quitting or out on FMLA due to injury. They add as many calls as possible onto your route. Call center is terrible. Will tell customers anything. Sales reps are no better. Majority will say we do things that we do not and makes customers upset. When tools get old or hardly work it's like pulling teeth to get new ones. Routing is done via AI. It will sometimes route you 30mins away when you have another call less than 3 mins away. Dispatch takes a while to get ahold of at times and will sometimes argue with tech and at times useless. Have to pick up slack from other field technicians due to laziness or incompetence. Metrics are a joke. Ex: If a tech gets sent out for anything and gets another call back to the same place within 30 days no matter the reason it counts against you. If box goes bad or cable gets eaten by animal or someone needs help connecting to wifi or anything you can think of it counts against you. Metrics help determine what little raise you get. Company financially is doing terrible.