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      Spectrum

      Engaged employer

      Spectrum reviews

      Residential Senior Customer Service - Residential Customer Service Representative Spectrum Employee Review

      3.0
      9 Apr 2015
      Residential customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Open diverse staff and friendly employees. Liberal pay scale. Some advancement available.

      Cons

      Must strictly comply with metrics. Quality is based on efficiency rather than customer satisfaction. Company continues to dump more work on the employees without raising the handle time metric. Sales are expected to be performed during this time frame as well. The CEO changes frequently. Usually about every 2 years. .

      Explore other reviews about Spectrum

      5.0
      2 Jul 2026
      Salesman
      Recommend
      CEO approval
      Business outlook

      Pros

      Talking with customers about spectrum

      Cons

      Getting customers to listen our product

      5.0
      17 Sept 2019
      Human resources coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

      Cons

      Strict on dress code and professional appearance

      309
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