Pros
- The pay is decent
- The hours facilitated private practice work in theory
- There was a 4/5 hour shift option at the time
Cons
- In training, we were told 90% of cases were mild to moderate distress, and 10% were high distress or crisis containment. The opposite was true.
- Of my wave of 11, 2 were left after three months, though were unhappy and planning an exit
- Management micromanage to excessive degree. You have to notify them every time you use the bathroom.
- Company policies make it difficult to provide care to clients. For example, you may judge a client to be suitable for STC, but because they score one higher on a CORE-10, you cannot refer them and get penalised if you do.
- You are asked to contain so much for clients without any containment from management. One supervision a month is totally inadequate. Team leads care more about your metrics than emotional well-being.
- You finish an intense call with a client and are expected to go on to another immediately.