Lack of Communication and Spontaneous, Reactionary Management - Anonymous employee Springbox Employee Review

2.0
2 Aug 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people that work here are extremely intelligent. Every day with the team is inspiring and has personally fostered growth. The culture, while it may be too casual at times, is fun, relaxed, and energetic. The office space is older, but it feels comfortable and Springbox does try to accommodate needs when they arise (comfy spaces to get away, snacks, more meeting rooms, etc...). Processes are also being worked on and it feels like teams are actively trying to solve process issues and create some sort of structure.

Cons

Leadership is so out of touch the rest of the company. Revenue is pushed as the sole motive to work harder and harder, leaving inspiring motives like innovation, creativity, and personal development to the wayside. In fact, themes like these are only discussed in correlation to driving new business to Springbox. Timelines for projects are constantly accelerated leaving people scrambling to finish work for the sake of meeting internal business goals. Quality of work is sacrificed for revenue goals due to lack of planning by leadership - and it has not improved in months. Few people are working overtime while others have little to no work. There is no balance with work distribution, only favoritism. HR approaches hiring and people management from a cold and apathetic perspective. We never see or hear from HR unless someone is being fired, or there is a major policy change. Leadership tends to place the blame of company issues on the employees, alluding to employees not working enough hours instead of owning up to the obvious workflow and communication problems.

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5.0
8 Mar 2022
Anonymous employee
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CEO approval
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Pros

Amazing team that does exceptional work

Cons

Fast growth can create challenges

5.0
17 Jun 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are the three things that make Springbox a great place to work: the people (and their dogs), the culture, and the breadth of work. Springboxers are engaging, outgoing, inclusive, and smart people. Despite the recent growth, it's still a place where you know every person by name. And you probably know their dog’s name, too. Happy hours are not obligatory one-drink affairs, because they're often impromptu around the ping pong table. A lot of companies tout “culture” as a perk, but Springbox actually has it in spades. They focus on hiring people who are good at what they do, but aren’t all about their own ego. Which makes collaboration easier and ultimately, makes the work better. With a good group of core clients and new projects consistently coming in the door, there is always new work to take on. Which makes it a great place to develop your digital chops. Not all of the projects are glamorous, but each presents it’s own set of challenges and learning opportunities. At the end of the day, it’s a place where your coworkers will become your friends and your career has the opportunity to grow if you put in the work.

Cons

he natural by-product of producing good work is more work and new clients. For Springbox, that happened really quickly. Teams had to get bigger, fast and processes (or lack thereof) had to be scaled for a larger company. All of this change in a short period of time has created a lot of uncertainty as new leads have come in to evolve the way projects are run.

2
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Springbox Response
9y
Thank you for your feedback! People, culture and collaboration are key values at Springbox and critical to our success! While growth may have its challenges we are so excited for what's on the horizon at Springbox and continue to take steps to ensure transparency and improve processes.
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