A Troubled Company - Customer Service Representative (CSR) Spruce Environmental Technologies Employee Review

The company is in a transition phase, Spruce cannot decide if it wishes to continue be a mom-and-pop business or a real company with standard operational procedures or not. Training is almost non-extant in the customer service organization. A sink or swim attitude is pervasive toward new employees coming it to the organization. There is an exception to almost every business process, and with the subpar training available finding out how to handle these one of situations.