Decent but boring - Customer Service Representative Stan James Employee Review

Freedom to run your own branch.

None. Loved every second of it.

There is a relaxed attitude to uniform.

- Area management unconcerned with staff well being, they'll visit the shop and ignore staff and only speak to the manager. - No exit interviews offered to staff even when there is an exodus of employees, again unconcerned with staff morale. - Shops kept to minimum hours so long periods of lone working - Claim to operate 'rota fair' but no regional/head office oversight of rotas to ensure this, even when complaints are made and promises to look in to it are given, nothing happens. - No investment in IT. Hardware is appalling, crashes constantly and makes working on the shop floor very difficult. - A general sense that there is no investment in the estate at all, shops are shabby and any improvements are made at a shop level at staff expense. - Little clarity given about future plans for lone working in the evenings which puts members of staff in an uncomfortable position.