Questionable Business Direction - Customer Experience StashAway Employee Review

We appreciate you taking the time to share your perspectives. We’re truly sorry to hear that you are having a less than ideal work experience at StashAway. Let us address a few of the points you raised, and clarify some of the implications. Firstly, on transparency: we have weekly stand ups where we share company updates, monthly town halls where different teams give deep dives into their workings, and monthly ask-me-anything sessions with the C-Suite that address specific company questions. Across all these sessions, management shares a number of non-public information as well as thoughts and data about company direction. We do not think it is possible to be more transparent than this, and we are not aware of any company of our size that is more transparent than StashAway. Secondly, our founders and management believe that fostering the right culture is incredibly important to build a successful company and provide a great environment for people to grow. While culture is mostly built through hiring the right people and through great examples from the top, there is a social aspect of building a company together that requires people to meet. We have embraced a fully flexible work-from-home/work-from-office policy, and in parallel we work hard to ensure we create moments of togetherness as it’s easier and more fun to work together if you once in a while share a coffee, a drink, a meal, a ping-pong match and a smile. We will continue to celebrate milestones and successes within the organization, including individual birthdays. Thirdly, regarding your Malaysia comment. We operate as a regional company with offices in 5 countries, and we have people with regional roles in all 5 countries. Singapore and Malaysia are our 2 largest hubs where most of our product, engineering, marketing and compliance teams are; Malaysia is also our hub for operations and client experience. We started as a single office in Singapore, and over time were granted licenses to operate in new markets and opened new offices: as a company with multi-regional ambitions, we find it of paramount importance to have a diverse team of people with different backgrounds and coming from different countries. For each new open role, we make a strategic choice of where to locate the role, depending on the skillset we are looking for, the location of the rest of the team and the cost associated with talent across different markets. Fourthly, regarding your title, Glassdoor is a transparent platform that does not allow us to make any changes to the reviews that StashAway received. The best we can do is to provide responses to various questions and reviews, and clarify imprecisions. We are thankful that our current and former team members want to give positive reviews that reflect their experience. Finally, if you have any questions or comments with regards to the company strategy, you are more than encouraged to discuss it openly with your manager or the relevant C-Suite member or, if you want to keep the conversation anonymous, you can take advantage of our monthly Ask-Me-Anything session mentioned above. Regards, The People & Culture team