Quotas, quotas, quotas! - Anonymous employee State Farm Employee Review

2.0
29 Jun 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

If you are lucky to be hired in a group, you get to train together which allows you to forge a good working relationship which you will need once training is over and you are ranked against one another.

Cons

Everything has a quota. Every phone call answered and transferred, call length, every report you complete, every application you touch, anything that can be measured is measured (duration, accuracy, and yes, including how long you are away from your desk even if you are just using the bathroom). Be ready to justify everything and anything you do on a daily basis.

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5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Very good work life balance

Cons

Wish the 401k matching was stronger

3.0
8 Mar 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

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