Pros
Great benefits, great leaders, growth opportunity, honest and open work environment. Great training and team work.
Cons
Claims is severely understaffed. Mandatory over time year after year more than likely bc they pay less than other companies for the work load they expect which leads to people leaving the company. They stop your bi weekly hours at 77.5 hours and the mandatory over time puts you directly at 80 hours so you’re technically not even getting over time pay. Management says they want quality claim handling then push metrics and give you write ups bc we are so understaffed with high call volume that we are unable to meet both quality and assistance to customers. constantly hiring unqualified people to fill the staffing shortage who then create bigger issues and then quit leaving extra work for other adjusters to fix and deal with.