Southfield is just alright - Anonymous employee Stefanini Employee Review

3.0
14 Sept 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A good place to get some "IT" related skills for your resume. They have some well known and respectable clients.

Cons

Low pay only nets low skilled workers, poor executive leadership, employee morale needs work. I think executives see agents as stats and dollar signs only. Most projects suffer some quality issues and high turnover because of the low wages. There is no project training standard. I was hoping when Stefanini bought TechTeam, that we would see significant changes. Sadly, the only real change seems to be the name on the building.

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3.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you do a good job for a little over a year you can move into lots of great growth opportunities ServiceNow was very well configured for the scale it handled. I've since worked at places with SNOW that are much smaller scale environments and be less efficient. Depending on the desk you are assigned

Cons

It can very much be a slog depending what desk you're assigned. The shifts can go pretty late and they never pushed doing overnight to anyone that wasn't interested but having a 2-10 shift was rough on my social life and overall rhythm/mental health I was told to hold out until Dec/Jan on a shift change (asked for one in July) My training was pretty scattered. Sessions were pretty easily disrupted and kinda like a "oh and lets do this next, uh now that." That said in a support role you're gonna do most your learning with the training wheels off but a lot of on the fly learning for the SNHU project was staunch from how all the VMs, eBooks, courses, etc flowed. Another situationally dependent note but management was hard to get ahold of sometimes

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