Stay away form this one - Level I Technician Stefanini Employee Review

1.0
12 Jan 2021
Recommend
CEO approval
Business outlook

Pros

Some of the managers are great resources and are trying to make it better.

Cons

Communication is nonexistent here, information you need to do your job is handed out 5-6 hours after you needed it. No stable work condition you are tossed around as "needed". You are not supposed to stay longer even if the job needs it, then if you do you get reprimanded for it, and if you don’t again a reprimand. Training is almost nonexistent, my training, on procedures, has been more from other techs than from any official trainer. When they say “duties as assigned” they really mean it. The structure of this company is also extremely odd with “all tier-one techs” there is no escalation within the company. I am constantly told one thing and then given another. This company does not follow through with what they promise. It is incredibly difficult to stay positive here. The pay variation here is extremely wide. With no real way to advance here, it is hard to recommend to apply or stay with this company. Overall I would stay away from this company.

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Stefanini Response
5y
Thank you for the feedback. Stefanini leadership spends a copious amount of time carefully planning a department’s headcount with the employee’s work-life balance in mind. We want to ensure there is enough staff to cover the workload, but employees are also able to decompress at the end of the day. Consequently, overtime is kept to a minimal basis. The Stefanini Employee Handbook encourages employees who feel overtime is necessary to complete their job within the expected timeframe to consult with their leadership. Leadership has a holistic view to determine and authorize whether overtime is needed. Stefanini’s Open Door policy encourages employees to bring their concerns to management. If you have suggestions for processes or topics the trainers should incorporate into new hire or refresher training, please bring it to their attention. One of our core values is “being humble enough to learn,” so I am sure they will appreciate the professional feedback. The company also promotes the growth of our employees. In fact, there are a few leaders within the region of this post who started as a Technician with Stefanini and worked their way into a management role. You are encouraged to bring up and/or share your career aspirations with your manager or HR Ally. Management should be able to pinpoint the knowledge, skills, or abilities needed in order to get to the next step of your career. Stefanini P&C- Sarah

Explore other reviews about Stefanini

3.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you do a good job for a little over a year you can move into lots of great growth opportunities ServiceNow was very well configured for the scale it handled. I've since worked at places with SNOW that are much smaller scale environments and be less efficient. Depending on the desk you are assigned

Cons

It can very much be a slog depending what desk you're assigned. The shifts can go pretty late and they never pushed doing overnight to anyone that wasn't interested but having a 2-10 shift was rough on my social life and overall rhythm/mental health I was told to hold out until Dec/Jan on a shift change (asked for one in July) My training was pretty scattered. Sessions were pretty easily disrupted and kinda like a "oh and lets do this next, uh now that." That said in a support role you're gonna do most your learning with the training wheels off but a lot of on the fly learning for the SNHU project was staunch from how all the VMs, eBooks, courses, etc flowed. Another situationally dependent note but management was hard to get ahold of sometimes

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