Pros
For the first 15 plus years hard work and dedication were rewarded. In a service environment there will always be challenges but teamwork was great for the most part.
Cons
New management has gone so top heavy they require low paying service people to support the upper levels. The career path was revamped to cap salaries to ensure people couldn't move up too quickly - not to help people advance. They don't follow their own procedures / HR policies even though they have a brand standards division that preaches Brand compliance. Tenured employees are forced to sign new agreements and are pressured to not have them properly looked over. These agreements limit compinsation and give the company greater power over the work environment. Before the monthly service commission quota was reduced in months you went on holidays. This changed, meaning when you go on holidays your pay for that month will be reduced by a few hundred. People who pick up the extra are not often compensated for the extra work. Work balance was always tough (could work weekends, days, nights) but compensation was always fair. Sometimes an extra day off, gift cards or team building events made up for it. These have mainly been removed and the work is no longer seen as extra. They have added strict protocols, GPS units in the vehicles and handhelds for all employees. The equipment is generally glitchy but mainly use to tack and monitor employees. It went from working to eliminate pests and being proactive to ensuring all the bar codes and paperwork is complete so as to not through up any flags. Pest elimination is no longer job 1 , it's now system manipulation. Generally it went from a great company where quality and service meant everything to one where profit is king and employees are disposable.
