Great colleagues, but toxic environment and low pay - Automotive Service Advisor Steven Eagell Group Employee Review

I have been with the company for over 12 years, starting as a Sales Executive and progressing to my current role as Regional General Manager. That journey alone speaks volumes about the opportunities for growth and internal progression available here. The company has consistently invested in my personal and professional development, providing trust, responsibility, and mentorship at every stage of my career. What truly stands out is the level of personal support shown throughout the years—not only during successful periods, but also through challenging and uncertain times. Leadership has always been approachable and genuinely listened to feedback, and I have seen first-hand how employee input has translated into real, meaningful change. The business itself has evolved significantly over the years, becoming more structured, forward-thinking, and people-focused. Initiatives that recognise loyalty and long-term commitment have been actively introduced, which reinforces a strong sense of belonging. Small but thoughtful touches, such as introducing birthdays off, reflect a company that values its people as individuals, not just employees. Overall, it has been a rewarding and fulfilling place to build a long-term career, with a culture that supports ambition, resilience, and mutual respect.

As with any growing business, periods of change can be demanding, but these are generally managed with transparency and a willingness to adapt.

Steven Eagell is an amazing company to work for and without doubt the best company I have worked for. I have been with the business for many years, which really reflects how supportive and rewarding the company culture is. Hard work, loyalty, and commitment are genuinely recognised and appreciated. There are clear pathways for progression, and incentive-based targets that are fair, achievable, and motivating. The company has strong values and a clear vision, with a real focus on developing its people. Management are approachable and supportive, and there is a strong sense of teamwork across the business. Employees are encouraged to grow, improve their skills, and build long-term careers rather than just see the role as a job. The working environment is positive, professional, and well structured, which makes it a great place to succeed.

Like any fast-paced business, the role can be demanding at times, but the support, recognition, and opportunities provided make it worthwhile.