A Few Really Bad Things Made Me Leave - Guest Service Representative Suburban Inns Employee Review

2.0
18 Nov 2019
Recommend
CEO approval
Business outlook

Pros

Beautiful properties, benefits, franchise discounts, almost always hiring for one of their departments. I loved a lot of my coworkers and am still very close with them. I've been in the hospitality industry for a few years and this was one of the best managed properties I've worked at in terms of operations.

Cons

The pay is not high enough for the job demands, but this is an industry wide problem. My safety as a female employee wasn't taken seriously enough. Complaints from lower level employees were often ignored, especially if they were about the management staff. I was even told that the default position of management is to back each other up when a lower level employee has a complaint. Said management staff weren't reliably in the office or on call. I was confronted about my mental health in the middle of the lobby after being upset about sexism from a guest--inappropriate is an understatement.

Explore other reviews about Suburban Inns

5.0
23 May 2024
Recommend
CEO approval
Business outlook

Pros

•You will get treated as a human •Good benefits such as paid paternal/maternal leave •Plenty of room to move up or sideways •Plenty of employee appreciation efforts.

Cons

•Poor pay for the area •Corporate is very stuck in their ways •Franchise of Hilton which makes it harder for any type of communication/movement within Hilton itself •Prioritization of conduct made by management and corporate is sometimes hard to understand

4.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Well paid, Good staff. Benefits are good with PTO for all employees and benefits through marriott as well.

Cons

Marriott's PMS system is not great, and they are in the process of switching it over to a new one that they have not properly trained any staff on.

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