Dark Hole - Server Sugar Factory Employee Review

2.0
5 Sept 2017
Recommend
CEO approval
Business outlook

Pros

-Great tips on busy and well-managed night -Auto-grat on large parties -Flexible scheduling -Some great team-members

Cons

-Disorganized/No consistency -Favoritism -Drug and alcohol use with upper management and staff -Food orders often wrong and chef will refuse to admit/remake -11 hour shifts (until 4a) without breaks -75% are complaining and miserable because of job frustration. I always hear "I hate this place so much." Never been in a place where so many people are so defeated by their jobs because they aren't set up to succeed by management. -Rude clientele that "don't believe" in tips and come to get things for free -Hours of post-shift sidework -Passive-agressive managment -Mgmt expects you to work on a moments notice -Poor communication on every level -Unprofessional attitudes -Constant flirting and inappropriate relationships on every level -If an inappropriate song plays half the bill will be comped -Constant comps due to kitchen errors (or other things out of your control) -Always apologizing due to kitchen errors (or rude hosts or loud music or other things out of your control) -Very high turnover rate -Never receive right amount for BEOs. Double tax -Money is always missing from checks. People don't answer when you ask why Something ALWAYS goes wrong. Its always something.

Explore other reviews about Sugar Factory

5.0
4 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Miss the culture of the environment.

Cons

Hopefully they will expand to DFW

1.0
3 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Coworkers were the best thing

Cons

Bad managentment Steals tips takes 17% from us

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