Store Manager - Anonymous employee Sunglass Hut Employee Review

2.0
21 Oct 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

One free pair and free eye exam every year.

Cons

The company always say people work for people, I actually think people work for money......The company constantly changing its policies, and upper management comes up with different plans every few weeks that you have to achieve their goals. Upper management don’t give you the support you need, and when you don’t make goal they accept no excuses. You are expected to be on the floor all day to sell and train your employees and run operations every single day. The company comes up with many different goals that you have to achieve, and you also have to schedule with a very tight budget. Goal is always high with little hours you can spend, you always work alone and you usually don’t get a break. It’s easy and fun to be an associate, but it’s too much work to be a store manager. You must take returns from other store, it hurts your store number and that’s one of the reasons that you can’t make goal. Commissions is a joke in this company, you don’t get any commissions if store doesn’t make goal, most associates lost their passion and energy when they don’t get any commission or rewards from the company, high expectations and minimum pay are the two main reasons the store started losing people. The company makes so much money but it never really take care or rewards employees like most companies do.

Explore other reviews about Sunglass Hut

5.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

good pass time to earn money on the side

Cons

loads of online learning materials and lectures you need to consistently watch and do quizzes on

4.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Getting 1% of your sales commission every month + base play + bonuses depending on how well the store does adds up a lot. When I worked here, I was one of the best sellers in my district and my store was 14/21 in our district - which led to me making roughly $21-$23 an hour once you added everything up and divided by the amount of time that I worked. Stocking and pushing stuff to the floor is cartoonishly easy considering how small the sunglasses and that packaging actually is. AP is super easy because there's not that much ground to cover. The biggest thing is that this job basically lives and dies by how good of a seller you are and how much of a people person you are. 80% of this job is just about making sales and hitting company quotas and the other 20% is visual merchandising, operational management, making schedules, etc.

Cons

In my district, the district manager kept badgering us about our numbers and moving goal post for us even when we were off the clock and getting in touch with him was nearly impossible. They're also really nitpicky when it comes to how you allocate hours and how you schedule people - even when the store is already meeting company goals. There's also just a lot of straight up favoritism in upper upper management and a lot of nonsense decisions the DM just made because of "vibes" and nothing else. They pushed a lot of unrealistic goals for stores on super short notice and they came up with a lot of ideas that were just kinda trash - while forcing us to swallow it and to try to make it work.

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