Think twice before you apply here - Sales Development Representative (SDR) Supermetrics Employee Review

1.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

There are some appealing benefits here and there, but they don’t make up for the broader issues within the company.

Cons

The salary is significantly below market average, and the recent large-scale layoffs feel inconsistent, especially given that the company just held an offsite and completed an acquisition. It suggests a lack of financial planning and foresight. There has been substantial spending on frequent travel for onboarding and leadership visits, along with continued investment in management that does not appear to be delivering results. Meanwhile, strong contributors are being let go while costly hires who struggle to perform are brought in. Overall, the company’s trajectory has been declining for some time, and these decisions reinforce concerns about how effectively it is being managed. There are also concerns around transparency—critical feedback appears to be removed rather than addressed, including reports of deleted Glassdoor reviews. A more open and accountable approach to employee feedback would help rebuild trust... If that's even possible.

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Supermetrics Response
2mo
Thank you for taking the time to share your feedback. We recognise that change of this scale is genuinely difficult, and the impact on people is real. The changes we are going through are about future-proofing Supermetrics — moving faster, operating in a more AI-native way, and building on a more sustainable financial footing — while also finding more effective ways of working together as a team. We are committed to treating everyone involved with dignity and respect. We'd like to offer context on a couple of specific points you raised. The offsite was planned and committed to — with most costs non-cancelable — well before the financial picture that led to the restructuring decision became clear. These were genuinely separate decisions made at different points in time. On Glassdoor reviews: Supermetrics has not removed or requested the removal of any reviews — any that have disappeared were either removed by the reviewer or by Glassdoor for a policy violation, such as posting more than once in a 12-month period. We also hear your concerns about compensation — this is something we benchmark regularly, and we know there is always more to do. We wish you all the best for the future and thank you for your contributions to Supermetrics.

Explore other reviews about Supermetrics

5.0
7 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Great leaders, great benefits, flexible role

Cons

US team isn’t supported as fully as the European office

2
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Supermetrics Response
9mo
Thank you for the feedback! It's great to hear you like the leaders and are enjoying the benefits and flexibility in your role. We also really appreciate your candidness about the support for our US team. It's our goal to ensure everyone feels fully supported, no matter where they're located, and your input is invaluable as we work to improve. Our anonymous employee engagement survey is now open, and we'd love for you to share more details there. Your feedback will help us make sure we're building the right support structures as we continue to grow our global team.
2.0
6 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great Industry, Outside of leadership really good cast of people that want to do a good job.

Cons

Leadership often feels more focused on optics than substance. There’s a tendency to prioritize buzzwords and external perception over a deep understanding of the product, customer needs, and the realities teams face day-to-day. Many leaders lack hands-on familiarity with the product and the challenges their teams are navigating. Instead of taking ownership when issues arise, responsibility is often deflected through shifting narratives or the latest industry trends. There also seems to be a stronger emphasis on how the company is perceived externally (e.g., LinkedIn presence and branding) than on delivering meaningful improvements for customers or supporting internal teams effectively. This disconnect can make it difficult for teams to feel heard, supported, or aligned with leadership priorities.

11
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Supermetrics Response
2mo
Thank you for your review! We agree that a deep understanding of the product and the realities customers and teams face is essential — not just for leadership, but for everyone at Supermetrics. It's one of the reasons we're investing in manager development and in product and revenue enablement. As we work towards becoming an AI-native marketing intelligence platform, we need to keep one eye on the future we're building towards and one on where we are today, and trying to close that gap as fast as possible. In internal communications, striking that balance can be hard: it's important to communicate the direction we're all working towards, but so is staying grounded in today's realities. That's something we're mindful of and will keep working on.
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