General Manager - General Manager Sur La Table Employee Review

Hi! Thank you for taking the time to post your comment. I understand change is challenging and we have asked many employees to change the way they approach their business. We're grateful you've assembled a team you enjoy working with and that your customers keep you going. Thank you for 8 years of your service. In the last two years, a cross-functional team looked at the work each store completes; analyzing sales, traffic and other tasks by store. We made some adjustments to our labor model across all stores and reduced some of the task load at the same time. Additionally, In the last 8 years we have opened new stores - averaging 5 per year - while other retailers have closed doors or closed, permanently. We're not perfect and will make mistakes along the way so we appreciate your feedback and take it to heart. Some of our SMs and GMs have been successful in creating a business plan to strategically add additional hours to drive their business and achieve greater sales in the process. Over the summer we launched the Brand Specialist program specifically to support stores with training hours and additional selling hours on the floor. I encourage you to partner with your DM and/or National Director to develop a proposal and a plan for additional labor to drive and measure improved sales.