Mixed bag - WAH Sales Representative Sutherland Employee Review

4.0
1 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Unlimited/flexible PTO. Immediate management very supportive for the most part.

Cons

Outsourcing company, No 401K matching. Technical network issues are continuous for years. No accountability on a program basis for technical network support. Merit increases on base wages for 2026 are well below national averages for outstanding performers. Seems to be issues with Account Management in skilling/distributing sales representatives to receive accepted calls in a reasonably even fashion spread across sales representatives which effects monthly scorecard bonuses negatively. There is a strong correlation to accepted calls to monthly sales. The skilling/distributing accepted calls for last 1/2 year does not align with the program's weighted KPIs or past performance by sales representatives. The disparity is widening monthly.

Explore other reviews about Sutherland

5.0
7 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Great hours for training and flexibility

Cons

Low pay rate and a lot of work and micromanaging

1.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote work and great coworkers

Cons

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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